Atka Legal
Contact us

Launch (B2C) · Template 31 of 40

Consumer Terms of Sale (online)

Use it when selling goods or digital products to consumers online.

  • About 4 pages
  • 10 drafting notes in the margin
  • 12 clauses
  • Word (.docx)
  • England and Wales
  • Updated November 2026

What is in it

  1. Your order
  2. Price and payment
  3. Delivery
  4. Your right to cancel
  5. Faulty goods and your legal rights
  6. Digital content and services
  7. Subscriptions
  8. Our liability
  9. Events outside our control
  10. Your information
  11. Complaints and disputes
  12. General

Plus a schedule of the commercial details and signature blocks where the document needs them.

Read the opening

The first part of the template, as it reads in Word. Blanks are shown as lines; the drafting notes sit in the margin of the file.

TERMS OF SALE

These terms apply when you buy goods (and, where stated, digital content or services) from ____________________ LTD (“we”, “us”), a company registered in England and Wales (registration number ____________) whose registered office is at ______________________________________________. VAT number: ____________. E-mail: ____________________. Telephone: ____________________.

1. Your order

1.1 When you place an order on our website, you are making an offer to buy. We shall send an e-mail confirming that we have received it. A contract is formed only when we e-mail you to say that your order has been dispatched (or, for digital content or services, when we make them available).

1.2 We may refuse or cancel an order before dispatch, for example if the goods are out of stock, there was a pricing or description mistake, or we cannot confirm payment or delivery details. We shall tell you and refund any payment you have made.

1.3 The images on our website are for illustration. Colours and sizes may differ slightly. The description of the goods, and any specification on the website, are part of the contract.

2. Price and payment

2.1 Prices are in pounds sterling and include VAT. Delivery charges are shown before you pay and are added to the total. We take payment when you place your order, through ____________________ (payment provider). We do not store your full card details.

2.2 If we discover a pricing error after you place an order but before dispatch, we shall tell you and give you the option to confirm at the right price or cancel for a full refund. We shall not hold you to a price that is obviously and significantly wrong.

3. Delivery

How it works

  1. Pay by card. The download starts at once and the link keeps working.
  2. Open the Word file. Fill in the blanks, pick the options marked with boxes, read each note in the margin.
  3. Delete the notes and the notice box, then sign. Or send it to us for a fixed-fee check first.

Word template

£39 Instant download

One-off. No account needed. No VAT to add. Stripe emails a receipt you can use as an invoice.

Or fill it in online (platform plan)
  • Drafted by a solicitor for England and Wales
  • Drafting notes explain every choice
  • Instant download, link works again later
  • Last updated November 2026
  • £50 off a fixed-fee review once filled in (from £99)

Need more than one?

Complete template library, £299

All 40 documents, with the index and guide.